Refund Policy
Your satisfaction is our priority. Learn about our fair refund process.
100% Money-Back Guarantee
We stand behind the quality of our work. If we don't meet your requirements, you get your money back.
Full Refund Eligibility
You are eligible for a full refund (100%) in the following situations:
- Order cancelled before a tutor is assigned
- Duplicate payment was made by mistake
- The completed work fails to meet the specified requirements after revision attempts
- Work is not delivered by the guaranteed deadline (excluding customer-caused delays)
- Plagiarism is detected in the delivered work (verified by official plagiarism report)
Partial Refund Eligibility
Partial refunds may be issued in the following cases:
- Late Delivery (50-70%): If the order is delivered late but still usable
- Quality Issues (30-70%): If the work requires significant improvements but the core content is acceptable
- Cancellation After Assignment (varies): If you cancel after work has begun, refund percentage depends on work completed
Non-Refundable Situations
Refunds will not be issued in the following cases:
- Change of mind after work has been delivered
- Failure to provide necessary materials or information that caused delays
- Instructions changed after the order was completed
- Work has been approved and the revision period has ended
- Customer missed the deadline to request revisions
- Claims made more than 14 days after delivery
Revision Policy
Before requesting a refund, we encourage you to use our free revision option:
- Basic Plan: 1 free revision within 7 days of delivery
- Premium Plan: Unlimited revisions within 14 days of delivery
- Urgent Plan: Unlimited revisions within 14 days of delivery
Revisions must be requested with clear, specific feedback on what needs to be changed.
How to Request a Refund
To request a refund, please follow these steps:
- Contact our support team via email or live chat
- Provide your order number and the reason for the refund request
- Include any supporting documentation (e.g., plagiarism report, instructor feedback)
- Our team will review your request within 24-48 hours
- If approved, refunds are processed within 5-10 business days
Refund Processing
- Refunds are credited back to the original payment method
- Processing time varies by payment provider (typically 5-10 business days)
- You will receive email confirmation when the refund is processed
- For disputes, contact your payment provider if the refund doesn't appear
Contact Us
For refund requests or questions about our policy, please contact us:
Email: Tutorsgallery@gmail.com
Phone: +1 (812) 690-5122
Live Chat: Available 24/7 on our website